Design, implement, update, upgrade, and maintain corporate applications in Windows, Linux, cloud, and enterprise environments. Configure and customize application systems across the organization to fulfill line of business needs, in accordance with Frost security standards and best practices. Troubleshoot the most complex application systems tickets and issues. Identify root causes, establish return to service, and document resolution strategies. Collaborate with technical and non-technical stakeholders and management to design and implement application systems for the most complex cross-functional projects. Maintain a current knowledge of application systems products, industry standards, and third-party solutions. Evaluate application systems processes, policies, and procedures. Make recommendations to management and implement approved enhancements. Develop and maintain application systems documentation. Mentor, guide, and assist other members of the Application Systems team. Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Execute SOPs as documented, identify and report inaccuracies with SOPs. Collaborate with engineering staff to propose corrections to SOPs as needed. Plan, execute, document, and validate network cabling and rack and stack in datacenter. Provide training and technical guidance to 24x7 Technology Operations Analysts. Participate in weekly leadership goals and planning meetings. Provide documentation and clarification on work performed each day for oncoming shifts. Documentation and automation of processes to help streamline processes and provide consistency. Assist and provide guidance to 24x7 staff for break fix incidents in datacenter. Perform weekly datacenter walks to call out facility issues. Document and report as needed.

Installing, upgrading, and maintaining Windows and Linux infrastructure servers in the physical and virtual datacenter. Troubleshoot applications and provide support to help desk staff. Maintain DFS environment and document processes for technical staff. Manage Horizon VDI and Published Apps solution. Train staff and document Horizon processes. Maintain and document Kemp Load Balancer processes. Provide input and training for ManageEngine suite of products.

Installing, upgrading, and maintaining Windows and Linux infrastructure servers in the physical and virtual datacenter. Monitoring and remediating any issues with server downtimes and other related issues. Provide technical expertise to service desk and end users regarding infrastructure changes and issues. Documentation and automation to help streamline and provide consistency to IT processes. Several new deployments including but not limited to Horizon VDI and App Publishing, Active Directory and File Auditing, Kemp Load Balancer cluster, etc.

Installing, upgrading, and maintaining Windows and Linux infrastructure servers in the physical and virtual datacenter. Monitoring and remediating any issues with server downtimes and other related issues. Provide technical expertise to service desk and end users regarding infrastructure changes and issues. Documentation and automation to help streamline and provide consistency to IT processes. Assisted with ServiceNow upgrade processes and use case studies. Involvement in several automation projects including VMware vRA automation and Tufin automation suites. Created Powershell GUI to streamline user decoms and provided documentation to support this tool after my departure. Ongoing documentation cleanup and creation using ServiceNow KB.

Installing, upgrading, and maintaining Windows and Linux infrastructure servers in the physical and virtual datacenter. Monitoring and remediating any issues with server downtimes and other related issues. Provide technical expertise to service desk and end users regarding infrastructure changes and issues. Documentation and automation to help streamline and provide consistency to IT processes. Assisted or led deployment of several projects including but not limited to Cylance Protect AV system, PaperCut follow-me print solution, SolarWinds Orion monitoring suite, etc. Maintained datacenter and virtual inventories. Created various Powershell user tools to help streamline onboarding and off-boarding processes for employees, including API integration with older, non-native Active Directory integrated tools.

Installing, upgrading, and maintaining Windows infrastructure servers in the physical and virtual datacenter. Monitoring and remediating any issues with server downtimes and other related issues. Provide technical expertise and support to end users regarding infrastructure changes and issues. Maintained server, desktop, laptop, etc inventories. Configured new PC's and other equipment for end users. EMC VNXe SAN/NAS setup/maintence including data migration.